Concerning this Policy of Help
With this WooCommerce Support Service Policy, you'll know exactly what kind of help you can expect from us.
Contact Us before using the Website if you have any concerns or questions regarding this Support Policy. This Support Policy may be updated from time to time, so please revisit this page to see if anything has changed. From the 1st of December 2013, this Support Policy will be in force.
To the extent that you use or provide personal information to us in any way, you agree to the processing of that information in accordance with the terms of this Support Policy.
what is covered by our customer support service?
• Fixing of errors
The things that our customer support does not deal with
• Customization
Channels for Product Support
Are extensions purchased from WooCommerce.com supported by a dedicated team?
Options for more assistance
• Information for the Public
• Reference Incorporation
• Glossary of Additional Terms
Coverage by Our Woocommerce Customer Service Department
We only provide assistance for WooCommerce.com-sold products. Installation, configuration and use of our products are all included in our Support Service. If you're having trouble installing or setting up your plugin, consult the extension's documentation and frequently asked questions (FAQs). It's possible that the answer to your query has already been provided. Please open a support ticket if this does not happen.
Until your subscription ends, we'll continue to support any retired goods you may have. Please contact our Helpdesk if you find a fatal error in your website's code and you're utilizing the most recent versions of all of your website's code.
WordPress.org and WooCommerce.com both offer support for sites running on the most recent versions of both of these open-source plugins. Version numbers in the pattern x.y.z are formatted as "Latest minus two versions," and we focus on the second number before the first. The Releases developer page has a complete history of WooCommerce releases.
As an illustration, the earliest WooCommerce version we still support is 5.3.z if you're using WooCommerce 5.5.z right now. Support drops to 5.8.z at 6.0.
We only support the most recent release of each of our extensions and themes.
Updating to the most recent version typically resolves issues during the support and troubleshooting process, therefore we recommend doing so right away. Please visit our guide on How To Update WooCommerce for additional details on how to achieve this.
Resolving Themes Issues
Once we become aware of a problem with one of our products, we will work quickly to correct it. With our scheduled Product updates, we'll also strive to address minor issues via our Helpdesk in advance of releasing a more significant update. Please notify us if you believe you have discovered a bug. You can speed up the process by first going through our how-to guide. You might be asked to follow those steps if you don't.
In what respects does our customer service not provide coverage
As a result, we cannot provide Wordpress support for third-party products or services that are not sold through our resellers or other third parties. Before we can help, you may need to disable any Third Party products that are installed alongside ours.
We don't provide support for the WordPress platform as a whole. WordPress.org's forums are a great place to go for help and resources related to WordPress.
Products Customization
When you purchase one of our products, you accept them exactly as they are. Even though we can assist you in configuring our goods to work within the limitations of each plugin, we do not personalize our products and do not provide any assistance for third-party customisations of our products. If you want to alter the appearance or functionality of our products, you can customize how we make them available to you.
If you want anything specific, we'll try to point you in the right direction. Customized Products, on the other hand, are not our responsibility or our endorsement. Some clients have discovered the following third-party services to be beneficial:
• WooExperts
• Codeable
Channels for Customer Service
Our Helpdesk offers a variety of help options, including Live Chat and email. Our Support Service is not available by any other channel (such as Facebook, Twitter, or the phone) at the moment.
To utilize our Support Service, you must first create a ticket in the Helpdesk. A live chat option may be provided depending on the product. When submitting a ticket, please keep in mind what we do and don't support. If we require your login information to help you, we may ask you to provide it to us; in that case, please follow our guidance on how to send the information securely to us. Please be assured that all Helpdesk tickets and the associated information are kept strictly secret. Your ticket will be visible only to you and our customer service team.
Who is responsible for providing customer help for WooCommerce.com spreads?
You'll be able to find out who manages the extension on each product's website. Certain add-ons are created and maintained by our team of Happiness Engineers. These add-ons have a "Handled by WooCommerce" label on them.
Extension developers that have earned their certifications create and support a wide range of other extensions. These add-ons have a "Handled by [PARTNER]" label on them.
Asking a question about an extension you've purchased will forward your query to the extension's developer. In this case, the WooCommerce team will respond to your inquiry. Requests for extensions that are handled by certified extension wordpress developers will be submitted to them directly. As a result, you'll get the information you need as quickly as possible, straight from the people who can aid you out the most effectively.
Additional resources contact for assistance
Relevant community forums can be a great place to get advice and aid from other members of the community. Due to the fact that we do not manage or control the content of these forums, we cannot be held responsible or obligated to endorse the views expressed within them. Don't be a dummy. If you're unsure, verify the advise you receive in online community forums for yourself before taking it to heart.
Our frequently asked questions (also known as "FAQs") are a great resource for finding answers to common inquiries. These frequently asked questions (FAQs) are meant to be general in nature and may not directly address your specific problem or issue.
Facts and Figures
Use our Contact Form to get in touch with us about account-related concerns or pre-sales questions. When you contact us, we'll get back to you as quickly as we can.
Referencing into the formula
The following terms and conditions are incorporated into this support policy by reference:
What Do These Use Term Definitions Mean?
• Service of assistance
• Security of passwords and accounts
• The Protection of Your Personal Information
• Warranties
• Liability
A variety of written materials
To the extent that doing so does not fundamentally alter the meaning of the provisions incorporated into this Support Policy from the Terms, they must be read as being applicable to this Support Policy. This Support Policy's provisions will take precedence over those in the Terms to the extent that they contradict with one other.
When used in conjunction with this Support Policy, the terms described in Supplemental Glossary shall be understood in accordance with the principles laid out under Terms.
Glossary of Additional Terms
When we talk about "Electronic Communications," we mean anything that is transferred over an electronic communications network and can be stored there or on the recipient's terminal equipment until it is retrieved by that person or someone acting on behalf of that person.
• "Helpdesk" refers to our Website's Support Service portal, located at https://woocommerce.com/my-account/create-a-ticket;
Support Policy refers to this support policy as it may be changed from time to time, and
The WooCommerce Website Use Terms are referred to as "Terms."
What can we do to be of assistance?
WooCommerce support is here if you need it. We know where you need to go.
Learn about the resources and assistance available by selecting a topic.
Generally speaking, I'd like to know more about WooCommerce, plugins, or themes.
Consult our FAQ for answers to the most common queries you may have.
• Understand the fundamentals of retail shop installation, setup, and management (including extensions and themes).
How to troubleshoot typical WooCommerce store issues.
• Use our forums to get assistance from members of the public.
I need assistance with something related to my WooCommerce.com account or a product I purchased there.
• I'm having trouble logging into my WooCommerce.com account and would appreciate some assistance.
• I require assistance with the management of WooCommerce memberships.
• I want to give a WooCommerce subscription to a friend or family member.
• Is there anything more you require? Please do not hesitate to get in touch with us!
I'd like to know more about a particular plugin or theme before I buy it.
Frequently asked questions can be found by looking through our knowledge base. There's a good chance your concerns have been voiced before.
Why not give WooCommerce.com a try?
Can't seem to track down an answer? Please do not hesitate to get in touch with us!
I require assistance with the implementation or customization of a feature.
• Our WooExperts can handle all of your customization needs as well as larger-scale projects. These professionals are well-versed in all aspects of our products. Get the website of your dreams, along with all the extras.
What to Do If You Need Assistance
There are two ways to receive aid with problems and queries you might have:
Assisting in your own recovery. There is no need to open a ticket and wait for a response if the problem can be resolved immediately.
• Getting in touch with our clinch team. There is a significant speed boost if you provide as much information as possible, including a temporary login and the WooCommerce System Status Report.
See if there's anything you can find in our aid
Use the search box above to find an answer to your question, or go to your preferred search engine.
Ensure that everything is up to date before continuing.
Visit the Dashboard > Updates menu to see if anything on your site (including WordPress, plugins, and themes) needs to be updated. If it does, make the necessary updates.
Before contacting clinch, make sure your theme and plugins are up-to-date.
notifying you when there is a new update
Purchased WooCommerce products require activation of your WooCommerce membership as outlined in Managing WooCommerce Subscriptions. Just for WooCommerce.com products, this is required (paid or free).
Make sure there aren't any issues.
A theme or plugin conflict must be ruled out before we can adequately troubleshoot a problem.
Turn on a pre-installed WordPress theme like Storefront. If the problem disappears, your theme is in disagreement. If you need assistance, talk to the theme's creator. Tags: Wordpress product subscription, theme issue, WordPress theme issue, API, email, blog, management, site, store, shipping, storefront, resources, extensions, marketing, themes, Best Wordpress product subscription, API email, blog management, blog site, marketing, storefront extensions, api management
2. Except for WooCommerce and the plugin causing problems, disable all plugins for the time being. Reactivate plugins one at a time, following the same steps you took when the problem first began to identify the offending plugin. More information can be found at: How to Check for Conflicting Requests.
If the problem persists despite your efforts, please get in touch with us.
If you have a question with a third-party (non-WooCommerce.com purchased) theme or plugin, you should contact the creator directly. We only clinch WooCommerce.com products that we have built and are selling there.
Concerns and Help
Is there anything else I can do to help?
• Contact a Happiness Engineer by contacting our aid Desk directly. Customers of WooCommerce.com and Jetpack receive expert priority service from us, while customers of other third-party plugins do not.
• If you're not a WooCommerce.com customer, we recommend using the WooCommerce Support Forum or hiring an expert from our modifications page if you need assistance.
Details to Know Follow:
Additional Resources:
