• Our 30-day money-back guarantee protects you.
• A license key is required for each plugin installation.
• One year of support and upgrades is included with the license.
• Make your help desk exactly as you want it.
A Brief Description
WSDesk is a premium WordPress Support & Helpdesk Plugin & Customer Assistance Ticket System that includes a wealth of features to provide the finest possible customer support. Receive all of your client questions, concerns, and ideas in the form of tickets using this plugin.
The plugin includes features such as supervisor profiles, email piping, auto-tagging tickets, auto-assigning tickets, custom ticket submission form, email filtering, email blocking, triggers & automation, rapid reply templates, agents' satisfaction rating and customer feedback, and much more!
WSDesk does not save your data in the cloud, unlike other SaaS-based plugins. Rather, it stores all of your data locally, making it one of the finest WordPress Helpdesk plugins available. With WSDesk, you'll have one less thing to worry about when it comes to data security.
Characteristics
Tickets & Agents in Abundance
Agent profiles and tickets are unrestricted in WSDesk. You may manage an infinite number of tickets and establish an unlimited number of agent profiles for free.
The interface that is easy to use
The AJAX-based architecture of WSDesk makes it easier for support agents to access the whole interface without having to reload the page.
Bulk ticket status changes, ticket merging, ticket search & filters, custom ticket displays, and fast ticket settings are just a few of the features that may help your customer service operate more smoothly.
Ticket Views That Are Unique
Create unique ticket displays for Agents to have quick access to. Custom ticket views may be created based on Agents, Ticket Tags, Forwarded Emails, Tickets Received Only by Form or Email, Imported Zendesk Tickets, Emails, and much more.
Automation & Triggers
Triggers are useful for automating activities depending on a variety of criteria.
Below are a few examples of use cases.
Agents can be notified via email whenever a new ticket is created or when a ticket is not responded to within a certain amount of time.
Set notifications for a long-pending ticket to the WordPress Support Agent.
Pending Tickets are automatically closed when the specified number of days have passed.
Depending on the source of the ticket, such as email, a support forum, or Zendesk, different actions might be taken.
Assigning tickets to the appropriate Department Agents.
Treat your tickets in accordance with their priority.
You may even use the Automation functionality to schedule the triggers for future action.
And there are plenty more.
Google Chat may be used to send custom messages to agents.
Using Google Chat, keep your customer service staff up to date on all tickets. When a certain event occurs, such as a ticket being modified, the Bot will send a bespoke Google Chat message to the agents as an instant alert!
Using Email
If you have a dedicated email account for your domain, you may use IMAP or Google OAuth to convert your unread emails to tickets. After emails are loaded into WSDesk, you can delete them.
In addition, anytime a consumer submits a ticket, an email is delivered to them. Customers may also respond to emails directly rather than signing onto your website and filling out a support form.
Rich Text & Canned Responses
Your responses will be substantially faster if there is a standard response for requests that is accessible to all support agents.
This is why WSDesk gives you the opportunity to generate and preserve "Canned replies" for commonly asked questions.
Additionally, because QuillJS is connected with WSDesk, agents have a variety of rich text formatting choices when writing responses to customers.
Examine Reports
Custom Agent reports, Date-wise reports for Tickets, Satisfaction survey reports, Ticket resolution reports, and Reports based on Ticket tags are all generated by the plugin for analytical purposes.
If you've integrated WooCommerce, a new tab for seeing ticket reports based on your WooCommerce goods and categories will appear.
A score of Agent Satisfaction
The Satisfaction score allows store administrators to evaluate each agent's performance. The Satisfaction survey, which may be completed with a simple trigger, is used to determine this score.
Backing Up and Restoring
Easily backup your existing tickets and configuration information to an XML file. An XML file can even be used to recover data. If you're migrating to a new domain and want to keep all of your tickets and WSDesk settings, this approach will come in handy.
Integration with WooCommerce
After you've integrated WooCommerce, you'll be able to see the total number of orders, Order number, and total purchase amount in the customer's ticket details. When establishing ticket fields and triggers, the goods from your WooCommerce store are immediately supplied.
In addition, a new WooCommerce option has been added to the Reports dashboard, which displays tickets based on your items and categories over the last seven days.
Integration of Easy Digital Downloads (EDD)
WSDesk can simply interface with Easy Digital Downloads (EDD) as well as WooCommerce. When establishing ticket fields, the goods from your EDD shop are immediately loaded.
Pay For Integration Support WordPress
Are you seeking for a way to charge your clients for consultations or support? The ELEX WordPress Helpdesk Plugin's Pay for WordPress Support Add-On for WSDesk allows you to convert purchases into credits and control the credits provided depending on client use. You may charge for the services you give (such as a consultation or professional coaching) by setting them up as items or subscriptions in your WooCommerce store. You may, once you've integrated this Add-On with the WSDesk plugin,
Accept payments for support services and convert them to credits.
Examine the customer's credit balance.
Keep track of all credit transactions.
From the Users Dashboard, you can check your subscriptions and balance.
Create as many credit rules as you like.
Create Triggers to subtract Credits, for example.
Signatures of Professional Agents
You may add a personalized signature in HTML format to your agents and supervisors with our agent signature add-on. This signature will appear in ticket responses (as seen in the picture to the right) and emails sent to customers. This will aid in the awareness of your company's brand as well as the redirection of clients to targeted landing pages.
Notifications by SMS
You may send SMS notifications to Customers, Agents, and Ticket Assignees with the SMS Notification Add-On.
To deliver SMS notifications, you'll need to establish WSDesk triggers. You may use triggers to notify customers and agents about new tickets, inform consumers on the progress of their tickets, and so on.
Convenient Advanced Features
WSDesk comes with a number of useful features that cater to a considerably higher level of customisation.
Deeplinks, Custom Redirection URLs, Support for numerous attachment extensions, Export to CSV file for data analysis, Integration with Contact Forms & Gravity Forms, WPML compatibility, and many more are just a few of the features.
Customize the Help System for Your Help Desk
We provide bespoke development services to assist you in establishing a full-fledged customer care help desk system tailored to your company's needs. If you require a custom adjustment to our plugin to make it fit precisely into your support system, you can use these services.
Compatibility with Plugins
The WSDesk - ELEX WordPress Helpdesk Plugin is compatible with the following platforms:
ELEXtensions Plugins
Additional Features
Only Allocated Agents Should Have Access to Tickets: Only assigned agents should have access to tickets. The other agents are unable to visit the ticket or gain access to it.
Auto-tagging and assignment:
Using Triggers, you may utilize tags to allocate tickets to agents automatically.
Auto Suggestion System: While responding to issues, Agents can choose from a list of auto-suggested blog posts. Customers will see it when they raise a ticket. The auto-suggestion functionality works on the article's title, content, and tags.
Unique Ticket Views: You may design custom ticket views depending on agents, ticket tags, ticket status, and other factors based on specified parameters.
Triggers and Automation: In WSDesk, you can use Triggers to automate specific answers.
Canned Responses: If you have numerous tickets that require the same response, you may design your own unique template. This will save you time and effort by eliminating the need to enter the same message for several tickets.
Mass Edit & Merge Tickets:
Edit/update the ticket assignee, ticket labels, ticket tags, and the topic of the ticket in bulk, as well as react to the tickets. The tickets will be automatically merged as a result of this procedure.
Agent Roles, User Rights, and Ticket Tags Management: Configure and manage agent roles, user rights, and related Ticket Tags for each agent.
Agent Notifications: Agents can receive notifications anytime a consumer creates a ticket, similar to real-time email alerts. Not only may a customer's activity generate emails, but so can a Support Agent's response to the issue or even a change in ticket status.
Automated Emails: When a ticket is submitted and responded to, send an acknowledgment email.
Agent Satisfaction Rating: Using Triggers, you may send consumers a satisfaction email asking for input on your customer service. This will also aid in the evaluation of each agent's performance.
WSDesk Backup & Restore: In a few simple steps, backup and restore the WSDesk settings and ticket data for a given date period.
Requester Email: Update or change the email address of the ticket raiser.
Create an infinite number of agent accounts in WSDesk.
Star WordPress Site/Website Creation Products
Create custom input fields for your customer support form with custom ticket fields.
Customizable Support Form: Create your own support form interfaces. You may also construct a number of different help forms.
Numerous Attachment Fields: Customers can submit a ticket with multiple attachment files.
Reporting and analysis for an unlimited number of days: Ticket reports and agent reports can be monitored for an unlimited number of days.
Rich Text Editor with Extensive Formatting: WSDesk has a rich text editor with advanced formatting capabilities.
AJAX-Based System: WSDesk is created using an AJAX-based design that speeds up the loading of data. There's no need to reload the website every time you want to see the most up-to-date information.
Customers may react to tickets from their emails using the email support system. As a result, you won't have to log in to your website to respond to tickets.
Advanced Short Codes: WSDesk provides advanced short-codes that extend the plugin's capabilities.
Existing Zendesk tickets may be easily imported to WSDesk using a few easy steps.
Integration with WooCommerce: WooCommerce may be integrated with WSDesk. For ticket handling, WooCommerce fields will be utilised. You may even keep track of WooCommerce reports on their own.
Integration with Easy Digital Downloads (EDD): WSDesk, like WooCommerce, works with Easy Digital Downloads (EDD).
Support & Updates for One Year: Every WSDesk license includes one year of premium support and plugin upgrades.
GDPR Compliant to the Nth Degree: In order to comply with GDPR, we've created a privacy policy that serves as a guide for how WSDesk collects, retains, uses, and discloses information collected from users.
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QUESTIONS THAT ARE REGULARLY ASKED
When the one-year license expires, what happens?
The plugin will continue to operate as usual once the one-year license ends, but the download authorization will be withdrawn. As a result, the plugin will no longer get updates.
When my customers come in to my site, I want them to see their ticket view first, and then have the ability to new tickets.
Is this something you can do with your Wordpress plugin?
If you want your clients to view their current tickets when they log in to your support page, you may use the shortcode [wsdesk support display=check request].
Is the auto-suggest functionality compatible with Knowledge Base plugins such as "WP knowledge base"?
Yes, WSDesk's Auto Suggestion functionality works with Knowledge Base plugins.
Is it possible to modify the color and text of the 'Submit Request' button?
Yes, indeed. The button's color is determined entirely by your WordPress theme. CSS can be used to modify it. We can assist you with modifying the text. Please contact our customer service department.
Is there a method to enable WSDesk on our development server, then deactivate it and revive it on our production server?
Yes, your active license key can be found in WSDesk > Settings > Activate. You may deactivate the license key, then activate it on the dev/live server using the same key and email ID.
Your valid license key and email may also be found in the MY API KEYS part of your My-Account page.
When a user files a new ticket, is the plugin expected to send an automatic reply email?
Yes, using the WSDesk Triggers and Automation function, you may send emails automatically.
Is it possible to set up the system to accept emails? For instance, would all emails sent to support@mydomain.com be treated as a ticket?
Without a doubt. It will look like a ticket. To do so, you must appropriately set your email using IMAP.
Your IMAP credentials may be found under Site CPanel -> Email.
If you use Google GSuite emails, this post is for you.
On WSDesk, how can I set up IMAP?
It's simple to set up IMAP on WSDesk. The actions outlined in this article can be followed.
Support@domaina.com, support@domainb.com, and support@domainc.com are some of my websites. I'd prefer the tickets to be sent to the same location. I'd also like to categorize them by the email address to which the ticket was addressed. Is that even possible?
Of course, you may use IMAP in WSDesk to set up email forwarding from these multiple email IDs to the primary support email that you want to set up. Now, if you want to create a distinct view depending on the email address from which the ticket was sent, we offer an option to do so.
Users see the notification 'Support Request Received Successfully' after completing the Ticket support form.
Is it possible to put up a redirect to a certain page?
Yes, whenever a ticket is posted, WSDesk allows you to choose a customized redirection URL.
Any recommendations for a WordPress Live Chat Plugin that works with WSDesk?
We've published WSChat, a customer-requested WordPress Live Chat Plugin that's easy to use and integrates with WSDesk.
When a ticket is generated or changed using this plugin, will my agent be notified?
Yes, utilizing the Triggers & Automation functionality, you may send notifications to agents when a ticket is generated or changed.
Details to Know Follow:
Additional Resources:
